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Privacy policy

Effective November 11, 2026.

This policy explains what HeatCoolVerdict collects, why, who receives it, and the choices you have. HeatCoolVerdict is operated by Petr Hess, business ID (IČO) 05201128, Kaprova 42/14, Staré Město, 110 00 Prague 1, Czech Republic.

What we collect

  • What you give us in a form: your name, phone number, ZIP code, email address if you add it, the service and system you need, how urgent it is, and any message you write.
  • Calculator answers: the system type, age, quotes and other answers you entered in the repair-or-replace calculator during the same visit, when you then send a form.
  • Proof of consent: the exact consent wording shown to you, the date and time, the page you were on, your IP address and your browser type.
  • Technical data: standard server logs kept by our hosting provider, such as IP address, pages requested and time. Your approximate city and state are derived from your IP address when you send a form.
  • Phone calls: if you call a number shown on the site, the call is routed through a call-tracking service to a contractor. That service records your phone number, the time and length of the call, and may record the call itself.

We do not ask for payment details, Social Security numbers or other sensitive personal information, and you should not send them to us.

Why we use it

  • To pass your request to a licensed contractor, or to a contractor network that selects one, serving your ZIP code.
  • To keep a record that you agreed to be contacted.
  • To answer messages you send us, prevent spam and abuse, keep the site working, and meet legal obligations.

Who receives it

  • Contractors and contractor networks. Your request goes to the company that will contact you, and to the lead or call network that matches you with it. They pay us for the introduction. They handle your details under their own privacy policies.
  • Service providers. Companies that host this site and its database, route calls, and send our email. They act on our instructions.
  • Authorities and successors. Where the law requires it, to protect rights and safety, or as part of a sale or merger of the business.

We do not sell your details to data brokers and we do not use them for advertising on other sites. Passing your request to a contractor for a fee may still count as a "sale" or "sharing" under some state laws. You can opt out on the Your privacy choices page; if you opt out, we cannot match you with a contractor.

How long we keep it

We keep request records, including proof of consent, for up to five years so that we can show you agreed to be contacted and resolve disputes. Messages sent through the contact form are kept for as long as needed to answer them.

Your choices and rights

You can ask us to tell you what we hold about you, correct it, delete it, or stop passing it on. You can withdraw consent to calls and texts at any time. To make a request, email hello@heatcoolverdict.com or use the contact page. We will verify that the request comes from you, usually by asking you to confirm the phone number or email you used, and we will answer within the time the law allows. We will not treat you differently for using these rights.

California residents. The California Consumer Privacy Act gives you the right to know what personal information we collect, use, disclose, sell or share, the right to delete and correct it, the right to opt out of its sale or sharing, and the right to limit the use of sensitive personal information. In the past 12 months we collected the categories listed above (identifiers, internet activity, approximate location, and the request details you gave us) and disclosed them to the recipients listed above for the purposes listed above. An authorized agent may make a request for you with your written permission.

Residents of other states. Several other states give residents similar rights, including the right to appeal a decision we make about your request. Use the same contact route and say which state you live in.

European data protection law

The operator of HeatCoolVerdict is established in the Czech Republic, so the EU General Data Protection Regulation (GDPR) also applies to how we handle your information, wherever you live.

  • Controller: Petr Hess, business ID (IČO) 05201128, Kaprova 42/14, Staré Město, 110 00 Prague 1, Czech Republic.
  • Legal bases: your consent, for passing your request to a contractor and for calls and texts; our legitimate interests, for keeping proof of consent, preventing abuse and running the site; and legal obligations.
  • Transfers: your request is collected from and passed to companies in the United States, at your request.
  • Your rights: access, correction, deletion, restriction, objection, data portability, and withdrawal of consent at any time. You may also complain to the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz).

Cookies and browser storage

See the cookie policy. In short: the site sets no advertising or analytics cookies.

Children

The site is for adult homeowners and renters. It is not directed to anyone under 18, and we do not knowingly collect information from children.

Security

Forms are sent over an encrypted connection and stored in an access-controlled database. No system is perfectly secure, so please do not send information we have not asked for.

Changes

We will post any change on this page and update the effective date. Significant changes will be flagged on the site.